top of page

Shipping

Delivery Time:

  • Orders are typically delivered within 24 working hours of being placed. For digital products, delivery is usually within an hour of the order being placed.

Shipping Cost:

  • Shipping is free as all products are delivered digitally online.

Order Not Received:

  • If you have not received your order within 24 hours of receiving the order confirmation, please contact us via our toll-free number or email.

Shipping Costs:

  • Vtech LLC. does not charge shipping costs as we only offer digital products delivered online.

Refunds

Requesting a Refund:

  • If you are not satisfied with one of our products or services, you can request a refund by contacting us via our toll-free number or by emailing us at info@thevtech.net.

  • You may exercise your right to withdraw and request a refund within 30 calendar days from the receipt of your order. The refund will be processed within approximately 48 hours.

Service Plan Refunds:

  • A full refund will be issued if Vtech is unable to resolve even a single issue for you within the first 48 hours of the order.

  • If one or more issues are resolved, service fees will be partially refundable. Vtech may, at its discretion, agree to refund order fees after deducting charges for customer service.

Incident-Based Plans:

  • You will be eligible for reimbursement if:

    • You have all the prerequisites necessary to resolve the issue, and the issue remains unresolved.

    • The issue is beyond the scope of the plans.

    • 30 days have not elapsed since a Vtech technician worked on the problem.

    • ​

Cancellations

Order Cancellation:

  • If you are unsure about your purchase, you can cancel your order provided it has not yet been processed. You can cancel by sending an email to info@thevtech.net The refund will be processed through the same payment method used for the purchase.

  • For cancellations or non-acceptance of confirmed orders for products specifically purchased for the client, Vtech may require a compensation payment of 50% of the purchase price, as well as all storage costs.

  • ​

Payment

Payment Methods:

  • Payments can be made online through our website using a credit card or PayPal.

  • Vtech does not collect financial data; only the necessary personal information as established in the privacy policy is collected. The payment gateway collects financial information from the client.

Exceptions

Right of Withdrawal:

  • The right of withdrawal applies only to individuals, not legal entities.

  • The right of withdrawal does not apply to products such as software or custom equipment. For products with associated digital download codes, the content must not have been downloaded to qualify for a full refund. If the download has been used, the refundable amount will be adjusted accordingly.

For any questions or further assistance, please contact us at:

  • Email: info@thevtech.net

  • Address: Vtech LLC, 11704 Anna Grace Dr. Burleson, TX 76028​

​

Thank you for choosing Vtech. We are committed to providing high-quality digital software products and exceptional customer service.

bottom of page